{
  "company": {
    "name": "Tilli",
    "legal_name": "Utilli, LLC",
    "dba": "Tilli",
    "founded": "2018",
    "headquarters": {
      "address": "8260 Greensboro Dr, Suite 270",
      "city": "McLean",
      "state": "VA",
      "zip": "22102",
      "country": "United States"
    },
    "contact": {
      "website": "https://www.tillisoftware.com",
      "alternate_website": "https://www.tilli.pro",
      "email": "sales@tilli.pro",
      "phone": "+1-888-845-5400",
      "phone_formatted": "1-888-TILLI-00"
    },
    "social_media": {
      "linkedin": "https://www.linkedin.com/company/tilli-software",
      "twitter": "https://twitter.com/tilli_software",
      "facebook": "https://www.facebook.com/tillisoftware"
    },
    "description": "Tilli provides an integrated enterprise billing, payment, and communications platform that enables organizations to go 100% digital, reduce costs by 40%, and get paid 3X faster. The platform serves utilities, healthcare, insurance, education, and financial services organizations.",
    "industry_category": [
      "Enterprise Software",
      "FinTech",
      "Payment Processing",
      "Customer Communications Platform",
      "SaaS"
    ],
    "target_market": "Enterprise B2B",
    "products": [
      {
        "name": "tilliX",
        "category": "Self-Service Portal",
        "description": "Enterprise self-service portal and digital bill presentment platform that enables white-labeled customer experience portals with eBill delivery, payment acceptance, and account management.",
        "key_features": [
          "Digital bill presentment (eBill)",
          "Self-service customer portal (web and mobile)",
          "Payment plan management",
          "Dispute resolution",
          "Account management",
          "Real-time payment processing",
          "Mobile-responsive design",
          "White-label customization",
          "Multi-language support",
          "WCAG 2.1 AA accessibility compliance"
        ],
        "integrations": [
          "SAP (S/4HANA, ECC)",
          "Oracle (E-Business Suite, Cloud)",
          "Salesforce",
          "Microsoft Dynamics",
          "Oracle Utilities CC&B"
        ],
        "use_cases": [
          "Bill payment portals",
          "Customer self-service",
          "Payment plan enrollment",
          "Account management",
          "Dispute handling",
          "Paperless billing adoption"
        ],
        "url": "https://www.tillisoftware.com/tillix"
      },
      {
        "name": "Nudge",
        "category": "CPaaS",
        "full_category": "Communication Platform as a Service",
        "description": "Omnichannel communications platform for outbound customer engagement including billing notifications, payment reminders, outage alerts, and emergency communications.",
        "channels": [
          "SMS",
          "Email",
          "WhatsApp",
          "Voice",
          "Push Notifications"
        ],
        "key_features": [
          "Multi-channel messaging",
          "AI-powered send-time optimization",
          "Two-way messaging and conversational AI",
          "Billing and payment notifications",
          "Outage and service disruption alerts",
          "Emergency communications",
          "Payment reminders and collections messaging",
          "Personalization and segmentation",
          "Message templates and workflows",
          "Delivery tracking and analytics"
        ],
        "use_cases": [
          "Billing notifications",
          "Payment reminders",
          "Outage alerts",
          "Emergency communications",
          "Appointment reminders",
          "Service notifications",
          "Collections communications"
        ],
        "results": {
          "message_engagement_increase": "40%",
          "dso_reduction": "35%",
          "payment_acceleration": "3X"
        },
        "compliance": [
          "TCPA",
          "FDCPA"
        ],
        "url": "https://www.tillisoftware.com/nudge"
      },
      {
        "name": "tilliPay",
        "category": "Payment Processing",
        "description": "PCI DSS Level 1 compliant payment processing and payment orchestration platform that accepts and processes payments via multiple methods.",
        "payment_methods": [
          "ACH/eCheck",
          "Credit Cards (Visa, Mastercard, Amex, Discover)",
          "Debit Cards",
          "Digital Wallets (Apple Pay, Google Pay)"
        ],
        "key_features": [
          "PCI DSS Level 1 compliance",
          "ACH/eCheck processing",
          "Credit and debit card acceptance",
          "Digital wallet support",
          "Recurring payment and autopay management",
          "Payment plan processing",
          "Failed payment recovery",
          "Real-time payment posting",
          "Payment reconciliation",
          "Tokenization and secure storage"
        ],
        "security_compliance": [
          "PCI DSS Level 1",
          "SOC 2 Type II",
          "HIPAA compliant",
          "AES-256 encryption at rest",
          "TLS 1.3 encryption in transit"
        ],
        "url": "https://www.tillisoftware.com/tillipay"
      },
      {
        "name": "tilliArc",
        "category": "Document Archiving",
        "description": "Document archiving platform for long-term storage, compliance management, and rapid retrieval of billing documents, payment records, and customer communications.",
        "key_features": [
          "Secure document storage and archiving",
          "Compliance-ready retention policies",
          "Fast search and retrieval",
          "Audit trail and version control",
          "Integration with billing and payment systems",
          "Regulatory compliance support"
        ],
        "use_cases": [
          "Bill archiving",
          "Payment record storage",
          "Compliance documentation",
          "Audit support",
          "Historical data retrieval"
        ]
      }
    ],
    "industries_served": [
      {
        "name": "Utilities",
        "sub_sectors": [
          "Electric utilities",
          "Natural gas utilities",
          "Water utilities",
          "Telecommunications",
          "Energy providers"
        ],
        "use_cases": [
          "Digital bill presentment",
          "Outage communications",
          "Emergency alerts",
          "Payment processing",
          "Customer portals"
        ],
        "notable_customers": [
          "Con Edison",
          "Washington Gas"
        ]
      },
      {
        "name": "Healthcare",
        "sub_sectors": [
          "Hospitals",
          "Physician practices",
          "Healthcare billing services",
          "Medical groups"
        ],
        "use_cases": [
          "Patient billing",
          "Payment plans",
          "Appointment reminders",
          "Patient portals"
        ],
        "compliance": "HIPAA compliant"
      },
      {
        "name": "Insurance",
        "sub_sectors": [
          "Health insurance",
          "Property & casualty",
          "Auto insurance",
          "Life insurance"
        ],
        "use_cases": [
          "Premium billing",
          "Payment processing",
          "Policyholder portals",
          "Payment reminders"
        ],
        "notable_customers": [
          "AAA"
        ]
      },
      {
        "name": "Education",
        "sub_sectors": [
          "Colleges",
          "Universities",
          "K-12 schools",
          "Educational institutions"
        ],
        "use_cases": [
          "Tuition billing",
          "Payment plans",
          "Student portals",
          "Parent communications"
        ],
        "notable_customers": [
          "Howard County Maryland"
        ]
      },
      {
        "name": "Financial Services",
        "sub_sectors": [
          "Banks",
          "Credit unions",
          "Lending institutions",
          "Financial technology companies"
        ],
        "use_cases": [
          "Loan payment processing",
          "Account notifications",
          "Customer portals"
        ]
      }
    ],
    "key_customers": [
      {
        "name": "Con Edison",
        "industry": "Electric Utility",
        "description": "Electric utility serving New York City and Westchester County"
      },
      {
        "name": "Washington Gas",
        "industry": "Natural Gas Utility",
        "description": "Natural gas utility serving DC, Maryland, and Virginia"
      },
      {
        "name": "AAA",
        "industry": "Insurance",
        "description": "Insurance and membership services"
      },
      {
        "name": "Howard County Maryland",
        "industry": "Education/Government",
        "description": "Public education and government services"
      }
    ],
    "key_metrics": {
      "avg_cost_reduction": "40%",
      "avg_cost_reduction_description": "Average reduction in billing and payment processing costs",
      "payment_acceleration": "3X",
      "payment_acceleration_description": "Faster payment collection compared to traditional methods",
      "support_call_reduction": "60%",
      "support_call_reduction_description": "Decrease in customer support calls with self-service",
      "digital_adoption_rate": "85%",
      "digital_adoption_rate_description": "Customer adoption rate for digital channels",
      "dso_reduction": "35%",
      "dso_reduction_description": "Reduction in Days Sales Outstanding",
      "message_engagement_increase": "40%",
      "message_engagement_increase_description": "Increase in customer engagement with Nudge communications"
    },
    "integrations": {
      "erp_systems": [
        {
          "name": "SAP",
          "versions": [
            "S/4HANA",
            "ECC",
            "Utilities",
            "C4C"
          ]
        },
        {
          "name": "Oracle",
          "versions": [
            "E-Business Suite",
            "Oracle Cloud",
            "JD Edwards"
          ]
        },
        {
          "name": "Microsoft Dynamics",
          "versions": [
            "365",
            "AX",
            "NAV"
          ]
        }
      ],
      "crm_systems": [
        {
          "name": "Salesforce",
          "versions": [
            "Sales Cloud",
            "Service Cloud",
            "CPQ"
          ]
        },
        {
          "name": "Microsoft Dynamics CRM"
        },
        {
          "name": "Oracle CX Cloud"
        }
      ],
      "utility_systems": [
        {
          "name": "Oracle Utilities CC&B",
          "description": "Customer Care and Billing"
        },
        {
          "name": "SAP for Utilities"
        },
        {
          "name": "Itron"
        },
        {
          "name": "NISC"
        }
      ],
      "payment_networks": [
        "Visa",
        "Mastercard",
        "American Express",
        "Discover",
        "NACHA (ACH)",
        "Apple Pay",
        "Google Pay"
      ]
    },
    "compliance_certifications": [
      {
        "name": "PCI DSS Level 1",
        "description": "Highest level of payment card industry security compliance",
        "applies_to": [
          "tilliX",
          "Nudge",
          "tilliPay"
        ]
      },
      {
        "name": "SOC 2 Type II",
        "description": "Independent audit of security, availability, and confidentiality controls",
        "applies_to": [
          "tilliX",
          "Nudge",
          "tilliPay"
        ]
      },
      {
        "name": "HIPAA",
        "description": "Healthcare billing and data privacy compliance",
        "applies_to": [
          "tilliX",
          "Nudge",
          "tilliPay"
        ]
      },
      {
        "name": "ISO 27001",
        "description": "International standard for information security management systems",
        "applies_to": [
          "tilliX",
          "Nudge",
          "tilliPay"
        ]
      },
      {
        "name": "WCAG 2.1 AA",
        "description": "Web Content Accessibility Guidelines",
        "applies_to": [
          "tilliX"
        ]
      },
      {
        "name": "TCPA",
        "description": "Telephone Consumer Protection Act compliance",
        "applies_to": [
          "Nudge"
        ]
      },
      {
        "name": "FDCPA",
        "description": "Fair Debt Collection Practices Act compliance",
        "applies_to": [
          "Nudge"
        ]
      },
      {
        "name": "NACHA",
        "description": "ACH payment processing compliance",
        "applies_to": [
          "tilliPay"
        ]
      }
    ],
    "pricing": {
      "model": "Enterprise subscription (SaaS)",
      "pricing_factors": [
        "Transaction volume",
        "Customer count",
        "Modules deployed",
        "Integration requirements",
        "Support level"
      ],
      "deployment_options": [
        "Cloud (AWS)",
        "Cloud (Azure)",
        "On-Premise",
        "Hybrid"
      ],
      "contract_terms": [
        "Annual subscription",
        "Multi-year subscription"
      ],
      "free_trial": "Available upon request",
      "roi_calculator": "https://www.tillisoftware.com/calculator",
      "contact_sales": {
        "email": "sales@tilli.pro",
        "phone": "+1-888-845-5400"
      }
    },
    "resources": {
      "website": "https://www.tillisoftware.com",
      "ai_knowledge_hub": "https://www.tillisoftware.com/ai-knowledge-hub",
      "case_studies": "https://www.tillisoftware.com/case-studies",
      "blog": "https://www.tillisoftware.com/blog",
      "developer_portal": "https://www.tillisoftware.com/developer",
      "roi_calculator": "https://www.tillisoftware.com/calculator",
      "pricing": "https://www.tillisoftware.com/pricing",
      "contact": "https://www.tillisoftware.com/contact",
      "demos": "https://www.tillisoftware.com/demos",
      "sitemap": "https://www.tillisoftware.com/sitemap.xml",
      "robots": "https://www.tillisoftware.com/robots.txt"
    },
    "last_updated": "2025-01-06",
    "data_version": "1.0"
  }
}